Clients Confirm Credit Solutions’ Dedication To Customer Satisfaction In Q3 Independent Survey Results
Credit Solutions continues to maintain high marks for customer service compared to other financial services, government agencies, utilities, insurance companies, manufacturers and health care providers surveyed in an independent, Q3 client satisfaction analysis.
“Between August and September, we saw an increase in clients’ overall satisfaction with Credit Solutions and in their likelihood to recommend our company,” said Credit Solutions CEO Doug Van Arsdale, adding, “We have some knowledgeable and compassionate reps.”
The Customer Relations Metrics Q3/09 Benchmark Report shows Credit Solutions consistently scored above average in the following categories surveyed by phone July through September:
| Benchmark Report Topic | % of Credit Solutions customers who said they were “delighted” | % of all other industries’ customers who said they were “delighted” | ||
| Call resolution on all calls | 97.08% | 91.8% | ||
| Clients felt they were treated as a valued customer | 94.5% | 89.7% | ||
| Agents quickly understood reason for client’s call | 92.1% | 89.5% | ||
| Agent’s knowledge of products/services | 92.0% | 87.7% | ||
| Overall satisfaction with service agent | 91.3% | 90.0% | ||
| Agent’s ability to present options | 90.8% | 86.6% |
“We’re dedicated to helping our clients achieve debt freedom,” Van Arsdale said. “We provide a new level of financial education to better prepare consumers for economic challenges. Plus, our volume of business with creditors enables us to negotiate the very best settlement offers possible on consumers’ accounts. We crossed the $1 billion mark this past summer for total dollars settled, which demonstrates our agents’ effectiveness as well as an acute market need for debt settlement.”
About Customer Relations Metrics
Customer Relationship Metrics is a research consulting and managed services firm that uses fully-hosted, automated data collection solutions and research best-practices to implement scientifically valid Voice of the Customer programs. Its Completely Automated Telephone® system has collected over 8 million real-time, post-call surveys since 1993. For details, see www.metrics.net.
About Credit Solutions
The nation’s debt settlement industry leader, Credit Solutions is recognized by the American Business Awards for the "Best Customer Services Department in Financial Services" and won a 2009 Red Herring 100 North America Award for its custom online technology. A charter policy partner of the United States Organization for Bankruptcy Alternatives (USOBA), Credit Solutions is certified by BSI Management Systems for USOBA best-practice compliance. For more information, visit www.creditsolutions.com. En español: http://espanol.creditsolutions.com/. Follow us on Twitter at www.twitter.com/SmartSavingTips.
Credit Solutions
Bronwen Walsh, 888-832-2692
press@creditsolutions.com
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